Remedi SeniorCare

  • Tech Clarify Pharmacy Technician

    Location US-OH-Troy
    Job ID
    2018-2516
    Functional Area
    Order Entry
  • Overview

    The Tech Clarify Technician is responsible for calling facilities to clarify any and all questions regarding residents’ profiles with both speed and accuracy.  In addition, the Tech Clarify Technician may also communicate with customers on the telephone and respond quickly and courteously to their needs. 

    Responsibilities

    • Making telephone calls to facilities to gain clarification on residents’ prescription orders.
    • Responsible for the understanding and working knowledge of the pharmacy computer system Framework / DocuTrack as it pertains to order entry functions of ensuring accurate, timely prescription/patient information input.
    • Responsible for research, follow up, troubleshooting, as pertaining to prescription/patient data entry discrepancies.
    • Resolve any discrepancies in orders with the customer including but not limited to: illegible prescriptions, or other potential medication concerns.
    • Works in collaboration with the Order Entry leadership to meet department goals and objectives.
    • Actively contributes to the evaluation and continuous improvement of client services, policies and procedures.
    • Focus on customer service to meet the expectations and requirements of internal and external customers,
    • Establish and maintain an effective working relationship with co-workers and customers in order to gain their trust and respect.
    •  Complies with all applicable state and federal regulations related to pharmacy practices.

    Qualifications

    High School graduate or equivalent required.

    Current national/state pharmacy certification, along with State Board of Pharmacy registration required where applicable.

    Comprehensive computer knowledge and skills required.

    Comprehensive understanding of medical terminology and drug knowledge required.

    Math skills with an emphasis on calculations as well as analytical skills required. Basic medical records understanding desired.

    Minimum of two (2) years working in a long term care pharmacy as a pharmacy, data entry or medical records technician, or as a pharmacy technician in a retail environment preferred, experience with alpha-numeric data entry, SIG codes, strong typing ability required.  

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