Remedi SeniorCare

  • Collection Specialist

    Location US-MD-Rosedale
    Job ID
    Functional Area
    Credit & Collections
  • Overview

    The Collections Specialist is responsible for identifying, documenting and collecting outstanding private pay balances and understanding insurance claim submissions and how they relate to private pay balances due.



    Essential Functions:

    • Performs various collection functions including (but not limited to) contacting residents, nursing facility personnel and financially responsible parties via telephone, fax, email or mail. These actions are in conjunction with working an aging of outstanding balances to resolution; with emphasis on:
      • Insurance coverage
      • Insurance claim rejections
      • Prescriptions dispensed
    • Prepares and submits Estate Claims
    • Prepares and sends Collections Letters
    • Processes Claim Adjustments
    • Processes credit card payments
    • Participates in educational activities and attends staff meetings
    • Maintains strictest confidentiality; adheres to all HIPAA and PHI (Protected Health
    • Information) guidelines/regulations.


    Education: High School Diploma or GED



    • Minimum two (2) years experience in pharmacy or medical collections and knowledge of pharmacy or medical billing
    • Knowledge of basic medical terminology
    • Knowledge of third-party operating procedures and practices
    • Intermediate experience with Microsoft Excel and Word
    • Knowledge of general business office procedures
    • Knowledge of and ability to operate a computer and basic office equipment
    • Ability to professionally interact via telephone with inside and outside customers
    • Ability to call customers and request payment in a businesslike, pleasant manner
    • Ability to read, understand and follow oral and written instructions
    • Ability to establish and maintain effective working relationships with customers, employees and the public
    • Must be well organized, detail-oriented and able to concentrate in a busy work environment
    • Must be able to read, write and comprehend the English language


    Remedi SeniorCare is one of the nation’s TOP TEN long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.


    Remedi SeniorCare is currently looking for enthusiastic, motivated and talented individuals to join its Pharmacy Operations team. Our Pharmacy delivers life-saving medications to thousands of residents every day across Ohio. Our team members enjoy climate-controlled state-of-the-art facility equipped with customer-inspired innovative technologies.


    Remedi offers great benefits and perks that include health, vision, and dental insurance, flexible spending and health savings account, life insurance/long- and short-term disability, and a 401K match!


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