Remedi SeniorCare

  • Regional Account Manager

    Location US-MD-Rosedale
    Job ID
    2018-2478
    Functional Area
    Account Management
  • Overview

    This position will oversee the Account Managers for each pharmacy and ensure the day to day responsibilities are fulfilled as outlined in their job description.  He/she will collaborate with the Director of Account Management to establish relationships with current and potential clients, work with key stakeholders across the business to drive customer retention.  

    Responsibilities

    • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet objectives and customers’ expectations, and contractual obligations.
    • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
    • Removes business obstacles and resolves assigned issues that could impact the business.
    • Has thorough understanding of pharmacy systems and processes.
    • Ensures that Account Managers are providing clinical and educational support to their assigned facilities as indicated.
    • Coordinate efforts with and provides guidance to Account Managers.
    • Assigns and manages route assignments for assigned Account Manager Team
    • Ensures each Account Manager:
    • Drives the highest quality delivery of Remedi SeniorCare’s initiatives, programs and services
    • Schedules pre-established, regular facility visits
    • Communicates effectively with pharmacy personnel to resolve issues and concerns in a timely fashion
    • Maintains expertise regarding current health care and pharmacy industry standards of practice, regulations and changes and clinical skills, as appropriate
    • Maintains knowledge of Remedi SeniorCare programs, services and resources Participates in the presentation and implementation of programs as appropriate
    • Supports the onboarding of new customers and transition to PAXIT as needed
    • Documents all visits and updates in Salesforce
    • Uploads all reports to My Remedi
    • Enforces all company and departmental policies and procedures.
    • Complies with all applicable state and federal regulations related to pharmacy practice
    • Ensure that effective written documentation is maintained for Remedi SeniorCare facilities for the following primary areas:
    • Providing appropriate and timely identification and investigation of issues
    • Providing appropriate and timely response to the facility
    • Assessing the effectiveness of the interventions implemented
    • Follow-up and determining customer satisfaction related to the issue response
    • Participate in project teams, coordinates work assignments and performs complex problem resolution as identified.
    • Develop relationships with any key customer regional leadership based in the managed service area, becoming a point of contact regarding pharmacy programs and processes.
    •  

    Qualifications

    • Bachelors degree or equivalent combination of education and work experience.
    • Five or more years of healthcare account management experience.
    • Must be able to communicate effectively both verbally and written with English as the primary language.  Ability to develop and maintain written manuals, processes and procedures documents
    • Must be dependable with ability to be flexible, function independently, works under pressure with multiple tasks and deadlines. Must have excellent analytical skills. Ability to meet tight timeframes and simultaneously manage several projects.  Must have strong organizational, customer service, and time management skills, ability to problem solve

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