Remedi SeniorCare

  • Customer Care Technician

    Location US-MI-Plymouth
    Job ID
    Functional Area
    Client Relations
  • Overview

    Remedi SeniorCare is one of the nation’s TOP TEN long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.

    Our Pharmacy delivers life-saving medications to thousands of residents every day. Our team members enjoy climate-controlled facility equipped with customer-inspired innovative technologies.

    Remedi offers great benefits and perks!

    • Health, Vision and Dental Insurance
    • Flexible Spending account, Health Savings Account
    • Life insurance/Long-and Short-term disability.
    • 401K plan


    Remedi SeniorCare is currently looking for enthusiastic, motivated and talented individual to join its Customer Care Pharmacy Operations team.

     Responsibilities include:                

    1.   Answers multi-line phone, take care of the callers needs/route appropriately
    2.   Research orders
    3.   Sorts all incoming faxes and distributes to the correct department
    4.   Pricing for the facilities
    5.   My Remedi Service call ticket system
    6.   Utilizes Microsoft Word and Microsoft Excel
    7.   Perform other tasks as required
    8.   Refill orders
    9.   Generate STAT orders and back up orders
    10.   Ebox processing on refilling control meds
    11.   Navigate through DocuTrack and Framework
    12.   Create forms in DocuTrack
    13.   Know the basic information about name and type of medication


    • High School graduate or equivalent required.
    • Current National/State Pharmacy Certification, and registration with Board of Pharmacy preferred but not required
    • Basic computer knowledge skills required, must have basic understanding of medical terminology, math and analytical skills. 
    • Minimum 1 year experience in a high volume call center specializing in LTC, Hospital or related.
    • Ability to answer multi-line telephone system
    • computer background helpful, organizational, and ability to multi-task, excellent verbal and written communication skills.
    • Must be flexible, personable, customer service oriented, leadership, dependable, cooperative, honest, responsible, and respectful.


    ***1st Shift and 2nd Shift available!***


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