Remedi SeniorCare

  • Quality Improvement Technician

    Location US-OH-Troy
    Job ID
    2018-2348
    Functional Area
    Quality Assurance
  • Overview

    The Quality Improvement Technician provides clerical and administrative support associated with addressing pharmacy errors/occurrences in order to improve the overall operation of the Long Term Care Pharmacy.

    Responsibilities

    1. Reviews Pharmacy Occurrence reports.
    2. Enters Pharmacy Occurrences into the QI Database.
    3. Assists with follow up (over the phone or through email) and responds to customer needs and requests.
    4. Conducts preliminary investigations into Pharmacy Occurrence Reports and provides findings to QI Manager, or OPS representative(s) for follow up and review.
    5. Work with the pharmacy technicians and pharmacists to expedite orders.
    6. Works in collaboration with the QI Manager to meet department goals and objectives.
    7. Actively contributes to the evaluation and continuous improvement of client services, policies and procedures.
    8. Complies all company and departmental policies and procedures as well as all applicable state and federal regulations related to pharmacy practices.
    9. Meet the expectations and requirements of internal and external customers.  Get first-hand customer information and uses it for improvements in products and services.  Talks and acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

    Qualifications

    High School graduate or equivalent required.  Certification desired, basic computer knowledge skills required, must have basic understanding of medical terminology, math and analytical skills.

    Minimum of one (1) year working in a long term care pharmacy or as a pharmacy technician in a retail environment or Long Term Care pharmacy preferred, experience with alpha-numeric data entry.

    Must be able to communicate effectively both verbally and in writing. Must have a high degree of customer service.

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