The Front End Manager is responsible for the day-to-day management, production and operation of Order Entry, Compliance, Medical Records, Census, and Call Center departments
Management of the Front End Operations to meet day-to-day operations in the area of order entry of new and refill orders, Compliance, customer service inbound and outbound calls, maintenance of current nursing home bed census and pharmacy claims resolution.
Responsible for the hiring, training and disciplinary functions associated with Order entry, Compliance, Medical Records, Call Center, Census personnel.
Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines.
Monitors staff performance for productivity, accuracy, and quality. Working with front end supervisors, takes appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs.
Prepares and conducts department’s employee performance evaluations, along with conducting coaching or warning sessions.
Identifies and implements opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service and best practices workflows.
Leads and participates in special projects to identify and implement operational improvements.
Coordinates with other departments to include but, not limited to, pharmacists, pharmacy technicians, deliver and inventory control, to achieve daily production and services goals.
Complies and enforces all company and departmental policies and procedures.
Complies with all applicable state and federal regulations related to pharmacy practices.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Participates in special projects or training to identify and implement operational improvements.
Ability to work with others in a positive productive manner anticipates and responds to the positions areas of responsibilities.
Other duties as directed or assigned.
College degree in business or health care desired.
Current national/state pharmacy certification required.
Proficient in Excel, Word and Outlook required.
Must have basic understanding of medical terminology with ability to interpret prescriptions and doctors orders, math and analytical skills.
Minimum of five years managing day to day operating activities in a healthcare environment, long term care pharmacy experience with alpha-numeric data entry.