Remedi SeniorCare

  • Pharmacy Technician - Customer Care

    Location US-MD-Rosedale
    Job ID
    Functional Area
    Customer Service/Order Entry
  • Overview

    Remedi SeniorCare is one of the nation’s TOP TEN long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.


    Our Pharmacy delivers life-saving medications to thousands of residents every day. Our team members enjoy climate-controlled facility equipped with customer-inspired innovative technologies.

    Remedi offers great benefits and perks!

    • Medical, Vision and Dental Insurance
    • Flexible Spending account, Health Savings Account
    • Life insurance/Long-and Short-term disability.
    • 401K plan


    Remedi SeniorCare is currently looking for enthusiastic, motivated and talented individual to join its Customer Care Pharmacy Operations team.

    • Answers multi-line phone, take care of the callers needs/route appropriately
    • Research orders
    • Sorts all incoming faxes and distributes to the correct department
    • Pricing for the facilities
    • My Remedi Service call ticket system
    • Utilizes Microsoft Word and Microsoft Excel
    • Perform other tasks as required
    • Refill orders
    • Generate STAT orders and back up orders
    • Ebox processing on refilling control meds
    • Navigate through DocuTrack and Framework
    • Create forms in DocuTrack
    • Know the basic information about name and type of medication

    Schedule: 1st shift


    • ***Current National/State Pharmacy Certification, and registration with Board of Pharmacy required***
    • Basic computer knowledge skills required, must have basic understanding of medical terminology, math and analytical skills.
    • Minimum 1 year experience in a high volume call center specializing in LTC, Hospital or related.
    • Friendly voice, ability to answer multi-line telephone system, computer background helpful, organizational, and ability to multi-task, excellent verbal and written communication skills.
    • Flexible, personable, customer service oriented, leadership, dependable, cooperative, honest, responsible, and respectful
    • High School graduate or equivalent required.


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