Remedi SeniorCare

Pharmacy Technician - Customer Care

Location US-MD-Rosedale
Job ID
Functional Area
Customer Service/Order Entry


Remedi SeniorCare is one of the nation’s TOP TEN long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.


Our Pharmacy delivers life-saving medications to thousands of residents every day. Our team members enjoy climate-controlled facility equipped with customer-inspired innovative technologies.

Remedi offers great benefits and perks!

  • Medical, Vision and Dental Insurance
  • Flexible Spending account, Health Savings Account
  • Life insurance/Long-and Short-term disability.
  • 401K plan


Remedi SeniorCare is currently looking for enthusiastic, motivated and talented individual to join its Customer Care Pharmacy Operations team.

  • Answers multi-line phone, take care of the callers needs/route appropriately
  • Research orders
  • Sorts all incoming faxes and distributes to the correct department
  • Pricing for the facilities
  • My Remedi Service call ticket system
  • Utilizes Microsoft Word and Microsoft Excel
  • Perform other tasks as required
  • Refill orders
  • Generate STAT orders and back up orders
  • Ebox processing on refilling control meds
  • Navigate through DocuTrack and Framework
  • Create forms in DocuTrack
  • Know the basic information about name and type of medicationRequirements:


  • High School graduate or equivalent required. Current National/State Pharmacy Certification, and registration with Board of Pharmacy preferred, basic computer knowledge skills required, must have basic understanding of medical terminology, math and analytical skills.
  • Minimum 1 year experience in a high volume call center specializing in LTC, Hospital or related.
  • Friendly voice, ability to answer multi-line telephone system, computer background helpful, organizational, and ability to multi-task, excellent verbal and written communication skills.
  • Flexible, personable, customer service oriented, leadership, dependable, cooperative, honest, responsible, and respectful


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