The Fulfillment Operations Supervisor is responsible for overseeing and leading the automated pharmacy delivery operations within the pharmacy as well as bulk medication fulfillment and delivery functions.
Direct oversight of fulfillment personnel associated with packaging/dispensing, bulk fulfillment, staging and delivery.
Ensure appropriate level of inventory is maintained and packaging activities provide sufficient stock for daily operations.
Coordinate all activities associated with packaging, dispensing and staging.
Ensure coordination of tote staging with all orders.
Meet delivery deadlines through effective delivery coordination.
Assist with interviewing process and hire appropriately qualified staff for the pharmacy. Build a team capable of, and committed to, addressing and supporting real time issues / request as necessary.
Assist with preparations and conducts department’s employee performance evaluations, along with conducting coaching or warning sessions.
Work with management on implementation opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service and best practices workflows.
Coordinates with other departments to include but, not limited to, Pharmacists, Call Center, Order Entry, Billing, IT Support and Human Resources. Delivery and inventory control, to achieve daily production and services goals.
Complies and enforces all company and departmental policies and procedures.
Complies with all applicable state and federal regulations related to pharmacy practices.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Participates in special projects or training to identify and implement operational improvements.
Other duties as directed or assigned.
High School graduate or equivalent required.
Pharmacy Certification required
Basic computer knowledge skills required. Technology background or PC software courses and the use of automation equipment beneficial.
Must have basic understanding of medical terminology, math and analytical skills.
Working knowledge of commercial automation/dispensing modalities and/or manufacturing processes/production operations.
Minimum 3 years’experience working in a supervisor capacity in Pharmacy or relevant educational background.