Remedi SeniorCare

Associate Customer Integration Specialist

US-OH-Troy
Job ID
2018-1666
Functional Area
IT - Customer Systems

Overview

The primary function of the integration specialist is to assist with task related duties to achieve successful EHR integration between pharmacy and the customer. 

Responsibilities

  • Assist with development of training materials to support EHR integrations.
  • Enhance procedural documentation for tier one support.
  • Maintain project status related information to track deliverables.
  • Ability to meet mutual pharmacy / customer deliverable commitments on time.
  • Escalates competing priorities where project commitments may be impacted.
  • Track integration related tasks and time.
  • Engage with customers in a professional manner to communicate and manage issue resolution
  • Excellent attention to detail, decision-making, and self-management skills
  • Functions in an oncall rotation with other team members
  • Perform other related duties as assigned
  • Trains to become proficient in healthcare based messaging protocols (HL7/NCPDP Script)

Qualifications

  • Certification within Pharmacy discipline (Technician, Order Entry, etc.) major plus
  • Background in long-term care is desirable
  • Healthcare experience is a requirement
  • Pharmacy specific experience a plus
  • Professional communication and presence
  • Knowledge and understanding of Microsoft Office and related technologies
  • Softwriters Framework LTC experience and knowledge is a significant plus (will train)
  • Willing and capable to support a 24x7 operation
  • Ability to use discretion when handling confidential information
  • Excellent written and verbal communication skills including the ability to communicate clearly and effectively with other technical staff, clients, and vendors
  • High School Diploma or GED required                                   
  • 1-2 years working within a healthcare setting

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