Remedi SeniorCare

Nurse Account Manager

US-OH-Euclid
Job ID
2017-1562
Functional Area
Account Management

Overview

Remedi SeniorCare is one of the nation’s TOP TEN long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.

Our Pharmacy delivers life-saving medications to thousands of residents every day. Our team members enjoy climate-controlled facility equipped with customer-inspired innovative technologies.

The Nurse Account Manager is responsible for customer service activities for a determined group of client facilities. This includes complaint investigation and resolution, training facility staff to pharmacy policies and processes, and introduction of new technology products.

 

Responsibilities

  

  • Visits assigned facilities at least monthly.
  • Responsible for customer service activities; complain investigation and resolution in concert with direct supervisor, consultant pharmacist, Quality Department, internal staff, and corporate staff. 
  • Completes and submits progress reports promptly. When appropriate calls into or e-mails Quality to have the Progress Report initiated.
  • Reports names of new facility staff to the CCT team leader. 
  • Establishes positive relationships with facility administrator, nursing director, and nurse managers
  • Informs facilities of new pharmacy procedures, processes and forms.  Distributes new materials as directed. Assists with special projects as assigned
  • Monitors facility documentation to ensure pharmacy processes are followed
  • Inservices facility staff to pharmacy issues when necessary.  Provides one-on-one instruction to staff nurses as appropriate
  • Performs medication storage inspections and Emergency drug kits as requested
  • Assists consultant pharmacist with drug diversion investigations
  • Assists facilities with the implementation of technology products such as My Remedi, Accu-Flow Emar, ATS and other programs developed by the pharmacy and made available to its customers
  • Assists new facilities with transition activities, inservicing, cart set up, emergency supply set up, etc. as directed
  • Complete a Customer Visit Report while in the facility, fax it to the pharmacy from the facility, log a call in Salesforce.
  • Maintains frequent contact with supervisor by phone and email
  • Notifies supervisor and the facility consultant pharmacist when an issue is reported or observed
  • Attends consultant pharmacist and consultant tech meetings as requested
  • Participates in tele-conference calls
  • Attends nursing luncheons and continuing education events

Qualifications

 

  • Associate/ Bachelor's Degree
  • **Registered Nurse with experience in Long-term care
  • Exhibits ability to communicate verbally and in writing with good English language skills
  • Exceptional organizational skills, able to self direct activities and prioritize responsibilities.  
  • Ability to teach adults, excellent verbal and written communication skills, good social skills
  • Ability to work under pressure and meet deadlines\
  • Exhibits problem solving skill, and exhibits ability to develop and implement appropriate training materials.
  • Ability to bend and lift 30 pounds
  • Subject to random drug screening
  • Must maintain ability to travel up to 300 miles per work day sometimes it is more (not the norm) 
  • Adheres to the dress code, business casual when in the facilities

 

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