Remedi SeniorCare

Technical Support Specialist

US-VA-Ashland
Job ID
2017-1322
Functional Area
IT - Operations

Overview

Technical Support Specialist is responsible for troubleshooting and repairing computer software and hardware problems plus supporting projects in multiple institutional pharmacies that operates 24 x 7 x 365.

Responsibilities

  • Perform first level triage to assign and resolve trouble tickets
  • Installs a wide variety of computer hardware equipment
  • Identifies when software licensing needs to be obtained and installs software of moderate complexity
  • Recommends standard software that will meet customer needs and assists the Network Engineering team as needed.
  • Provides hand-on and remote support for tier 2 end user support
  • Other Responsibilities:
  • Participates in single and large scale moves.
  • Participates in other projects where technical resources are needed.
  • Attend regularly scheduled project meetings and provide technical and logistical advice to a project team.

Qualifications

  • Knowledge of IT operations best practices and Project Management
  • Ability to work in a change controlled environment
  • Experience supporting a 24x7 operation and On Call rotation
  • Strong ability to perform technical analysis, technical support, and troubleshoot problems/issues
  • Experience with Windows 7 and MSOffice Suite troubleshooting and repair
  • Ability to disassemble computer equipment and replace defective or upgrade parts
  • The ability to work with little supervision
  • Ability to prioritize customer needs
  • Excellent attention to detail, decision-making, prioritization, and self-managing skills
  • Ability to work well in a small team environment
  • Excellent written and verbal communication skills including the ability to communicate clearly and effectively with other technical staff and internal customers.

 

  • Associate degree or Technical School certification. MCSE/MCP Certification preferred.
  • 1-2 years’ experience with PC and operating systems, HP hardware and CompTIA A+ and Network+ certifications are preferred, or any combination of education and experience, which would provide an equivalent background.
  • Must be able to communicate effectively both verbally and written with English as the primary language.  Ability to contribute to written manuals, processes and procedures documents
  • Ability to travel to other Pharmacies as needed
  • Approximate travel 10-15%

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